Returns

Paint

Unfortunately, we do not accept returns or exchanges for paint orders as all our paint is tinted to order. We recommend you order a sample before committing to a colour so you see how it looks in your home.

Other Goods - Brushes, wax and homewares

We hope that you will be happy with your purchase but if you are not, we offer a full refund or exchange on any item within 28 days of receipt as long as it is unused and in sellable condition. We regret that we cannot accept any product back if the product has been opened or used, as we are unable to sell this product to another customer.

You should return any product to the address below, you are responsible for the cost of returning it to us, and we cannot accept any responsibility of the order until it arrives back with us. So we always recommend you return packages using an insured and traceable service.

We will take up to 7 working days to process your return, if a refund is to be issued that will then be processed within this time. We will email you with confirmation of your refund being processed. Your bank/credit card company can take up to 14 days to process the refund into your account.

Atelier Ellis

Product Returns

3 & 4 Victoria Business Park

Midland Road

BA1 3AX

Damaged or Faulty Orders

If you believe your paint is faulty or damaged, please contact us within 28 days in order for replacement goods to be re-sent free of charge. Proof of damage or fault will be required before we are able to replace your items.

Please contact us at hello@atelierellis.co.uk